With public health organizations prioritizing quality improvement (QI) – both for accreditation readiness and for the overall success of organizational objectives – it is no surprise that Kaizen (Japanese for “change for the better”) has become a popular approach. There are many ways to conduct a Kaizen process improvement event. Public Health Foundation (PHF) experts have used a Rapid Cycle Kaizen approach for many years to engage cross-functional teams to respond over a brief time frame to situations in which:
- The need for a solution is urgent
- The impact of the failing process is significant
- Willingness to change is apparent