Resources & Tools

A health department's Quality Improvement (QI) Plan is not created in a one-time event but rather a continuing process of improvement that shows what is actually happening to ensure customer satisfaction. A QI Plan is also a document that provides written credibility and is a visible sign of management...

Healthy People 2010 Archive of Resource Files

The Public Health Foundation played a major role in developing and compiling tools and other resources that were designed to assist organizations in their efforts to implement Healthy People 2010. PHF migrated these tools and resources into one electronic file repository that can be downloaded from...

Sedgwick County Health Department Storyboard - Asset Management

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the processes related to Asset Management as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. Sedgwick County departments are required...

Core Competencies for Performance Improvement Managers

The Core Competencies for Performance Improvement Managers (PIMs) are a set of competencies for public health professionals in PIM positions. Most of these positions in state, tribal, local, and territorial health departments have been funded through the Centers for Disease Control and Prevention’s (CDC)...

Quality Improvement Resources from PHF’s Learning Resource Center

The Public Health Foundation's (PHF) Learning Resource Center offers quality improvement (QI) and performance management (PM) resources to benefit organizations dedicated to improving public health. It is essential for health departments to use PM/QI tools to fulfill their missions, apply for accreditation,...

Using Advanced QI Tools to Build Healthy Native Communities

The advanced tools of quality improvement (QI) help to surface and untangle the relationships among the many variables that are connected to an issue or problem. Using the tools helps narrow the focus to a few vital areas where the impact on the desired future state is likely to be greatest. During the...

Multivoting

Multivoting narrows a large list of possibilities to a smaller list of the top priorities or to a final selection. Developed by PHF Quality Experts Sonja Armbruster and Jack Moran, Multivoting is preferable to straight voting because it allows an item that is favored by all, but not the top choice of...

Nine Windows

The Nine Windows tool provides an opportunity to look at a problem or issue through nine different lenses. This technique enables improvement teams to consider a wide range of opportunities for improvement. These nine windows reflect the intersections of time factors (past, present, future) and space...

Diagnostic Force Field Analysis

By understanding and analyzing the driving (positive) forces and restraining (negative) forces on the road to the desired improvement, this tool expands the usefulness of a Force Field Analysis. The Diagnostic Force Field Analysis enables members of an improvement team to capture their collective knowledge...

Process Value Analysis

Process Value Analysis enables a team to analyze each step in a process to determine its value, put in terms of a ratio of function to cost. Developed by Public Health Foundation (PHF) Senior Quality Advisor John W. Moran and PHF quality improvement expert Erin Barkema, the main focus is on determining...

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