Collaborating with Stakeholders to Combat the Opioid Crisis
December 15, 2017
As the leading cause of death of Americans under the age of 50 and with 64,000 overdose deaths in the United States in 2016 alone, the opioid epidemic is a top priority for many communities.
During the December 2017 Association of State and Territorial Health Officials Winter Leadership Summit, the...
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8D Customer Complaint Resolution Report
October 4, 2017
The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...
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Improving Vector Control Program Performance: An Intervention Guidance Document
July 6, 2017
From 2014-2017, the Public Health Foundation (PHF) collaborated with 15 local health departments on performance improvement initiatives to increase vector control program efficiency, effectiveness, and capacity. In addition to reports and resources produced by the 15 health departments, PHF worked with...
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Zika Virus Draft Discussion Driver Diagram
June 29, 2017
At the time Zika became a priority issue in the US, the Public Health Foundation (PHF) was collaborating with the Centers for Disease Control and Prevention National Center for Environmental Health and five local health department vector control programs. With knowledge and insight from these local...
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Consensus Decision Making Matrix
June 12, 2017
The Consensus Decision Making Matrix tool supports achievement of consensus by dividing an identified issue into a set of primary and secondary components. Defining these components increases understanding and identifies what needs to be addressed in order to resolve the issue. This tool provides a...
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Getting the Community Health Improvement Plan Off the Shelf and Into Practice
May 1, 2017
A community health improvement plan (CHIP) identifies actions that can be taken to improve the community’s health. This is an important step, but many communities find themselves challenged to move from the CHIP to action. In this white paper from Public Health Foundation (PHF), authors Senior Quality...
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Action SWOT Analysis
April 17, 2017
Like the SWOT Analysis, the Action SWOT Analysis tool helps an organization specifically assess its strengths, weaknesses, opportunities, and threats for action. It then builds on that information to identify a set of clear action steps, moving beyond data gathering. The Action SWOT Analysis can be...
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Change Management Questionnaire Checklist
April 14, 2017
The Change Management Questionnaire Checklist supports efforts to make a substantive change to an entrenched culture. By answering a set of guiding questions, change leaders can build and sustain a conducive change environment. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack...
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Process Bottleneck Analysis
March 6, 2017
The Process Bottleneck Analysis tool helps a team identify process steps where flow is constrained, find the root causes of those constraints, and address the root causes that have been identified. It can be used when processes are not meeting expectations, not keeping up with demand, or customers are...
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Building Cross-Sector Collaborations to Promote Effective Antibiotic Use in Inpatient, Outpatient, and Long-Term Care Settings (Archived Webinar)
February 8, 2017
This archived webinar provides information on building collaborations between public health and healthcare to develop antibiotic stewardship programs, promote effective antibiotic use, and reduce healthcare-associated infections. The webinar includes presentations from two state health departments and...
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