Multivoting
Multivoting narrows a large list of possibilities to a smaller list of the top priorities or to a final selection. Developed by PHF Quality Experts Sonja Armbruster and Jack Moran, Multivoting is preferable to straight voting because it allows an item that is favored by all, but not the top choice of...
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Nine Windows
The Nine Windows tool provides an opportunity to look at a problem or issue through nine different lenses. This technique enables improvement teams to consider a wide range of opportunities for improvement. These nine windows reflect the intersections of time factors (past, present, future) and space...
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Diagnostic Force Field Analysis
By understanding and analyzing the driving (positive) forces and restraining (negative) forces on the road to the desired improvement, this tool expands the usefulness of a Force Field Analysis. The Diagnostic Force Field Analysis enables members of an improvement team to capture their collective knowledge...
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Process Value Analysis
Process Value Analysis enables a team to analyze each step in a process to determine its value, put in terms of a ratio of function to cost. Developed by Public Health Foundation (PHF) Senior Quality Advisor John W. Moran and PHF quality improvement expert Erin Barkema, the main focus is on determining...
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Pre-Mortem Analysis
We have all been involved in a post-mortem project failure where everyone points fingers, blames other departments for not collaborating, and sometimes we hear conspiracy stories of outright sabotage. Nothing good comes from a post-mortem analysis; since we are too busy fixing blame, we seldom learn...
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Mind Mapping
Mind Mapping offer a very intuitive way to organize your thoughts, since mind maps mimic the way our brains think—bouncing ideas off of each other, rather than thinking linearly. This tool helps an improvement team think outside the box in a non-linear fashion and determine how ideas, thoughts, concepts,...
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Clean Sheet Process Redesign
Clean Sheet Process Redesign enables complete transformation of a process to change the existing work flow and culture. Developed by Public Health Foundation (PHF) Senior Quality Advisor John W. Moran and PHF quality improvement expert Amanda McCarty, this tool empowers a team to move away from the...
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Facilitating and Coaching Teams: Tips and Techniques
Facilitating and coaching are learned skills that require education, observation, and hands-on experience. Facilitation is the process of helping groups or individuals learn, find a solution, or reach consensus without imposing or dictating an outcome. Coaching is defined as partnering with individuals...
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Ingredients for Effective Meetings and Team Communication
Many people have learned to dislike meetings. When a meeting is disorganized, has no agenda, is poorly facilitated, or is disrupted by inappropriate behavior from attendees, individuals can develop an aversion to all meetings. It is the responsibility of the team leader and facilitator to plan ahead...
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Roles and Responsibilities for Launching Teams
Teams are not new to public health. Health professionals have long respected the knowledge and opinions of others within the organization and the community served. Scarce resources and reduced staffing have led many health departments to cross-train staff in duties not part of their original performance...
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