A Complete Quality System Requires a Complete Leader
December 14, 2010
At every organizational level a critical mass of leadership must be trained in the principles of quality, problem solving, teaming, and facilitation. Leadership must be able to lead and facilitate teams so that they can show they walk the talk and embrace the principles imbedded in a Complete Quality...
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Team Process Review Checklist
September 13, 2010
It is important to take a team approach to performance management. The Team Process Review Checklist can help you make sure essential items are in place for launching a team. Related ResourcesPublic Health Quality Improvement EncyclopediaAdditional Quality Improvement Tools to Advance Public Health...
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Modified Approach Promotes Lean Processes and Identifies Lean Wastes
September 13, 2010
“Modified Approach” presents the goal of a lean culture: “to build a better, faster, more efficient and streamlined process.” The article, written by quality improvement consultants Grace Duffy and John W. Moran and published in the August 2010 edition of Six Sigma Forum Magazine, shows work flow processes...
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The Team Charter
September 13, 2010
A team charter provides the initial direction a team needs to be successful in tackling the task it has been assigned. Too often a team spends valuable resources figuring out what it is supposed to do. A well-developed team charter can save time and reduce confusion by defining clear goals, expressed...
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About Performance Management
September 10, 2010
In 2010, PHF created a short two-page primer on performance management in public health, synthesizing information from a number of performance management resources, including From Silos to Systems: Using Performance Management to Improve the Public’s Health. This original framework was refreshed in...
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Healthy People 2010 Toolkit
September 10, 2010
The Healthy People 2010 Toolkit provides guidance, technical tools, and resources to help states, territories, and tribes develop and promote successful Healthy People 2010 plans and to prepare for 2015 or 2020 plans. It can also serve as a resource for communities and other entities embarking on similar...
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Healthy People 2010 Information Access Project
September 10, 2010
In 2001, PHF assisted the National Library of Medicine (NLM) in the development of the Healthy People 2010 Information Access Project, which provides easily accessible information on evidence-based strategies related to the Healthy People 2010 objectives. By clicking on specific search strategies,...
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The ABCs of PDCA
September 10, 2010
The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates...
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Turning Point: Performance Management Project and Publications
September 9, 2010
The Turning Point Performance Management National Excellence Collaborative (PMC) was a group of seven states and five national partner organizations that studied and promoted the use of performance management systems in public health. From 2000 to 2005, PHF collaborated with the PMC to study how...
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Livingston County Department of Health, NY - Using the Core Competencies for Public Health Professionals to Improve Performance
September 2, 2010
As part of a Quality Improvement (QI) initiative, Livingston County Department of Health in New York has used the Core Competencies for Public Health Professionals in two ways: 1) to improve its performance appraisal form; and, 2) to conduct a workforce needs assessment. Download this document to learn how...
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