Resources & Tools

The Core Competencies for Public Health Professionals (Core Competencies) are a consensus set of knowledge and skills for the broad practice of public health, as defined by the 10 Essential Public Health Services. Developed by the Council on Linkages Between Academia and Public Health Practice...

Change Management Contingency Matrix

January 3, 2018

The Change Management Contingency Matrix is used to preemptively evaluate potential areas for failure when an organization contemplates a major change. This tool helps teams identify potential failures, and then determine how to overcome or prevent them. Developed by Public Health Foundation (PHF) Senior...

8D Customer Complaint Resolution Report

October 4, 2017

The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints. This tool keeps key stakeholders, including management and customers,...

Performance Improvement Learning Series Catalog

September 1, 2015

The Performance Improvement Learning Series Catalog provides a listing of technical assistance and training services delivered by PHF's experts. The catalog is a sample of offerings and provides public health agencies and organizations with a menu of programs, tools, and techniques to choose from when...

The Public Health Improvement Resource Center

April 15, 2015

The Public Health Improvement Resource Center is an online database is managed by the Public Health Foundation (PHF), and offers resources developed by colleagues and partners throughout the field to help build and improve public health systems. The resources support the initiation and continuation...

Deciphering the Performance Management Imperative

April 2, 2015

In this peer-reviewed journal article entitled "Deciphering the Imperative: Translating Public Health Quality Improvement into Organizational Performance Management Gains," Public Health Foundation (PHF) experts Les Beitsch and Jack Moran, and Tulane University public health professor Valerie Yeager, describe...

Houston Uses QI to Improve PHAB Documentation

June 16, 2014

As a grantee in the Centers for Disease Control and Prevention’s National Public Health Improvement Initiative (NPHII), the Houston Department of Health and Human Services (HDHHS) provided quality improvement (QI) training to employees in the department using the Public Health Foundation (PHF) Train-the-Trainer...

An Accreditation Maintenance Tool

January 30, 2014

The Oklahoma City-County Health Department (OCCHD) is a trailblazer during these initial years of public health accreditation. Among the first health departments to be accredited by the Public Health Accreditation Board (PHAB), OCCHD continues to innovate and share, providing a living example of continuous...

The ABCs of PDCA

September 10, 2010

The ABCs of PDCA, written by Grace Gorenflo and John W. Moran in April 2010, is an introduction to quality improvement (QI) through the Plan-Do-Check-Act cycle (PDCA). This QI tool maps a process to help improve processes and eliminate inefficiencies in health departments. The article demonstrates...

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