Resources & Tools

Sedgwick County Health Department (SCHD) in Kansas identified improving customer experience with the West Central Entrance as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. AIM Statement By January 2011, increase client’s ability to navigate...

Sedgwick County Health Department Storyboard - WIC Wait Times

April 4, 2011

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the wait time for the Women Infants and Children (WIC) clinic as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. AIM StatementTo pro...

Orange County Health Department in Florida Shows Benefits of Quality Improvement with Quality Journey

April 1, 2011

The Public Health Foundation (PHF) and the Orange County Health Department in Florida have worked together over many years to improve the quality of public health in Florida. The Orange County Health Department produced this document that explains their quality journey in "Implementing a Quality Management...

CQI Song Written by Quality Improvement Participant in Iowa

February 16, 2011

Public Health Foundation (PHF) Senior Quality Advisor John W. (Jack) Moran and Grace Duffy, completed three quality improvement (QI) workshops at the Iowa Department of Health in Des Moines. These QI tools, such as Affinity Diagrams, Flowcharts, and Fishbone Diagrams helped to boost efficiencies and...

QI Successes in Sedgwick County Health Department

February 10, 2011

In July 2010, the Sedgwick County Health Department (SCHD) in Kansas began working with PHF in an effort to develop a culture of quality improvement (QI) at the agency. The key objectives of the project included: Development of an agency quality improvement plan Leadership staff training All-staff...

Using QI Skills in Daily Work

January 12, 2011

"Using QI Skills in Daily Work" was co-authored by PHF quality improvement consultants John W. Moran and Grace L. Duffy with Beth Pierson, Epidemiologist for Planning and Assessment at the Franklin County Board of Health in Ohio. The article was published in the Quality Management Forum, a Peer-Reviewed...

Developing Solutions to the Challenges Public Health Organizations Face in 2011

January 4, 2011

Ron Bialek and John W. (Jack) Moran of PHF worked with Jennifer McKeever of the National Network of Public Health Institutes to present "Developing Solutions to the Challenges Public Health Organizations Face in 2011: Using Tree Diagrams and Prioritization Matrix of the Advanced Tools of QI" at the...

Starting and Sustaining a Complete Quality System

October 8, 2010

John W. Moran and Grace Duffy wrote an article entitled “Starting and Sustaining a Complete Quality System” that was featured in the August 2010 Quality Texas Foundation Update. The article describes a complete quality system and focuses on the processes that need to be in place to maintain consistency...

JPHMP Special Issue on Quality Improvement (Jan/Feb 2010)

September 20, 2010

The Journal of Public Health Management and Practice (JPHMP) January/February 2010 Special Edition on Quality Improvement features the Public Health Foundation's (PHF) QI Experts Les Beitsch, John W. Moran, and William Riley as guest editors as well as authors of articles such as “Quality Improvement...

Ready, AIM, Problem Solve

September 14, 2010

Narrowing a problem statement to a discrete issue promotes a focus for effectively applying QI tools. A lack of focus on real issues can cause a loss of valuable problem-solving time. The October 2009 edition of the Quality Texas Foundation Update includes an article on this quality improvement process....

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