Resources & Tools

The National Public Health Performance Standards (NPHPS) Online Resource Center is the only collection of resources designed specifically to help public health systems and boards of heath improve their performance as it relates to the Essential Public Health Services and the national standards. This...

Thirty Pitfalls of Strategic and Operational Planning and How to Overcome Them

March 8, 2010

This white paper by John W. (Jack) Moran, Senior Quality Advisor to PHF, introduces in a very relatable way the many ways in which organizational planning can be derailed, postponed, or sabotaged. Learn how strategic and operational planning can be affected negatively in order to be aware of what to...

Healthy People 2010 Archive of Resource Files

The Public Health Foundation played a major role in developing and compiling tools and other resources that were designed to assist organizations in their efforts to implement Healthy People 2010. PHF migrated these tools and resources into one electronic file repository that can be downloaded from...

Sedgwick County Health Department Storyboard - Billing

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified improving the efficiency in their billing process as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. SCHD sought to improve the efficiency...

Sedgwick County Health Department Storyboard - Customer Satisfaction Assessment

The Quality Improvement Committee at the Sedgwick County Health Department (SCHD) in Kansas identified learning more about customer satisfaction through an assessment as one of the eight improvement areas to address in an effort to develop a culture of QI at the agency. As a part of the SCHD mission...

Core Competencies for Performance Improvement Managers

The Core Competencies for Performance Improvement Managers (PIMs) are a set of competencies for public health professionals in PIM positions. Most of these positions in state, tribal, local, and territorial health departments have been funded through the Centers for Disease Control and Prevention’s (CDC)...

Maine CDC Implemented a Performance Improvement System

A performance management (PM) system helps a public health organization maximize ability to serve community health needs and build capacity for quality improvement. The Maine Center for Disease Control and Prevention (Maine CDC) launched a new PM system using a one day introductory workshop for program...

Facilitating and Coaching Teams: Tips and Techniques

Facilitating and coaching are learned skills that require education, observation, and hands-on experience. Facilitation is the process of helping groups or individuals learn, find a solution, or reach consensus without imposing or dictating an outcome. Coaching is defined as partnering with individuals...

Ingredients for Effective Meetings and Team Communication

Many people have learned to dislike meetings. When a meeting is disorganized, has no agenda, is poorly facilitated, or is disrupted by inappropriate behavior from attendees, individuals can develop an aversion to all meetings. It is the responsibility of the team leader and facilitator to plan ahead...

Roles and Responsibilities for Launching Teams

Teams are not new to public health. Health professionals have long respected the knowledge and opinions of others within the organization and the community served. Scarce resources and reduced staffing have led many health departments to cross-train staff in duties not part of their original performance...

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